- Get to know the ServiceNow platform and its capabilities.
- 26 hours of instructor-led videos tailored to support your learning style.
- Step-by-step tutorials to help you master each topic.
- Quizzes and assignments to apply what you learn and test your knowledge.
- Practical exercises to prepare you for real-world scenarios.
- Learn at your own pace with lifetime access.
- Prepare confidently for the ServiceNow Admin Certificate.
For Beginners & Experienced Learners
ServiceNow Admin Course: Self-Paced
Our Self-paced ServiceNow Admin Course is designed for students and professionals with busy schedules like yours. The flexibility of self-learning will help you to understand core concepts at your own pace. The curriculum includes assignments and hands-on projects to help you build practical skills. Whether you’re just starting out or looking to level up, this course covers everything from real-world implementations to platform integrations. You will get to explore the platform fundamentals, system setup, and process automation to manage user administration in the future. This course will also prepare you to take the ServiceNow Admin Certificate at your pace confidently. You’ll be ready to tackle real projects and move one step closer to becoming a certified ServiceNow professional.
Enroll now and start building a career with real growth potential.
4.6
55 + Ratings
26
Hours of Session
130
+
Learners
Course Curriculum
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1. ServiceNow Overview and Introduction
- Introduction of Servicenow
- What is Servicenow?
- Why and who can use Servicenow
- History of Servicenow
- Servicenow Versions
- Servicenow Features
- Servicenow Objectives
- Servicenow Lifecycle
- Architecture of Servicenow
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2. ServiceNow User Interface
- What is User Interface (UI)?
- Difference Between UI15, UI16 and Polaris
- User Profile
- Basic Configuration
- Purpose of Impersonate User
- Use of Global Search
- Toggle Connect Sidebar
- Settings (Available Component)
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3. Lists View & Administration
- Filters and Search Conditions in Lists
- Types of Record Searches
- Condition Builder
- Breadcrumbs and Usage
- Context Menus
- Personalizing and Customizing Lists
- Filters Add to Favorite
- Configure List Layout
- List Controls
- List Calculations
- Purpose of Wild Card Entries
- Filters & Searches
- Update Multiple Records
- Wild Card Entries
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4. Form View & Administration
- Components of Form
- Form Personalization
- Form Customization
- Form Menu
- Form Layout
- Form Design
- Form Templates
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5. Tables & Relationships Tables Creation
- Introduction to Table
- Out of the Box Tables
- Types of Tables in Servicenow
- Extended Table and Referenced Tables
- Schema Map
- Dictionary Entries
- Configure Label and Choices
- Configure Styles
- Working with Choice List
- Data Dictionary Tables
- Use of Task Table
- Dictionary Override
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6. Designing and creating an application
- Creating Custom Table
- Deleting Custom Tables
- Default Fields in Custom Table
- Describe u_
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7. User Administration
- Introduction to User Administration
- Creating Users
- Working with Groups
- Working with Roles
- Creating Department and Company
- Creating Countries and Locations
- Assign roles to Users and Groups
- Delegate Users
- Current Logged in Users
- User Preferences
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8. Access Controls(ACL)
- Types of Permissions
- Levels of Access
- ACL Operation Types
- Security Modules
- ACL Rule Types
- Creating ACLs
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9. Import Sets
- Introduction to import Sets
- Data Import Process
- Preparing Data for Import
- Data Loading
- Creating Transform Map
- Fields Mapping
- Working with Coalesce
- Working with Multiple Coalesce
- Run Transform Map
- Importing Data Sources
- Schedule Import Sets
- Transform Event Scripts
- Transformation Event Script Variable
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10. UI Policies (Admin)
- Introduction to UI Policies
- Importance of Ul Policies
- Create new UI Policy
- Converting Data Policies and UI Policies
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11. Business Rules( Admin)
- Introduction to Business Rule
- Types of Business Rules
- Working with Display and Query Business Rule
- Working with Async and Sync business rule
- Business Rule Actions
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12. Events & Notifications
- Introduction to System notifications
- Purpose of Email Notifications
- Creating New Email Notification
- Email Notification Tabs
- Preview Notification
- Email Templates
- Notifications on Event is fired
- Notifications on Triggered
- Configure Email Notification
- Omit Watermarks in Email Notifications
- Send Email Notification to CC
- Email Subscription
- Inbound Actions
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13. Assignment Rules
- Assignment Rules
- Assignment Lookup Rules
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14. Reports & Dashboards
- Introduction to Reports
- Types of Reports
- Create and administer Reports
- Schedule and Publish Reports
- Introduction to Dashboards
- Creating Dashboards
- Database Views
- Working With Gauges
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15. Service Catalog Management
- Creating Catalogs
- Types & Categories of Catalogs
- Variables & Variables Sets
- Creating Item & Adding to Service Portal
- Record Producers
- Record Producers vs Catalogs
- Order Guides
- Cascade Variables
- Rule Base in Order Guides
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16. Service Level Management
- Introduction to Service Level Management (SLM)
- Describing SLA
- Types of SLA’s
- Working with SLA, OLA and UC
- Understand Existing SLA Definition
- Creating New SLA Definition for Incident Table
- SLA Targets
- Schedule SLA Definitions
- Importance of Retroactive Start and Pause
- SLA Calculation
- Tracking of SLA Definition
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17. Process Engine
- Introduction to Workflows
- Acitvities in Workflow
- Creating A WorkFlow
- Workflow Properties & Administration
- Workflow Scripting
- Flow Designer Introduction
- Actions in Flow Designer
- Sub Flows
- Creating & Working on Flow Designer
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18. Ongoing Maintenance
- Introduction to Update Sets
- importance of Update Sets
- Update Sets Tables
- What Update Sets Captured and Does Not Captured
- Default Update Sets
- Update Sets Administration
- Create New Local Update Sets
- Working with Retrieved Update Sets
- Preview and Commit Update Sets
- Migrating Update Sets
- Merge Update Sets
- Back oOut Changes from Target Instance
- Update Sets States
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19. License Management
- Introduction to Licensing
- Types of License
- How does Licensing works?
