- Get to know the ServiceNow ITSM platform and application development.
- 25 hours of instructor-led videos tailored to support your learning style.
- Step-by-step tutorials to help you master each topic.
- Quizzes and assignments to apply what you learn and test your knowledge.
- Practical exercises to prepare you for real-world scenarios.
- Learn at your own pace with lifetime access.
- Prepare confidently for the ServiceNow Certifications.
For Beginners & Experienced Learners
ServiceNow Developer & ITSM Course: Self-Paced
Get the benefits of both ServiceNow Developer Training and ITSM Training in a single course. Our self-paced course is designed to teach you in-demand skills and make you an expert in application development and IT Service Management. You will learn to build and customize applications from scratch while managing end-to-end ITSM processes through this course. With flexible learning and industry-relevant content, you’ll gain practical skills to tackle ServiceNow implementations confidently. The course will also prepare you for ServiceNow Certifications and real-world scenarios through hands-on projects curated by experienced trainers. By the end, you’ll be fully equipped to contribute as a ServiceNow Developer or ServiceNow ITSM Specialist in any high-performing IT team.
Enroll now and transform your skills to lead the future of IT service management!
4.5
50 + Ratings
25
Hours of Session
100
+
Learners
Course Curriculum
-
1. Introduction to scripting
- What is scripting? When and Where to use it.
- Types of scripting
- Glide Classes
- Script execution engine
- Syntax editor and its functionalities
- Syntax editor macros
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2. JavaScript
- Variables
- Data Types
- String Functions
- Conditional Control Statements
- Looping Control Statements
- Arrays & Methods
- Class & Objects
- Regular Expressions
- JSON to JS & JS to JSON Conversion
- Try/Catch
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3. Client side scripting
- What is client side scripting? Where to use it?
- Client side glide class
- Client - Side API's
- Glide Form
- Glide List
- GlideAjax
- GlideUser
- GlideDialogWindow
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4. Server-side scripting
- What is server side scripting? Where to use it?
- Server side glide class
- Server-Side API's
- GlideRecord
- Glide System
- Glide DateTime
- Glide Aggregate
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5. UI Policies
- Introduction to UI Policies
- Creating UI Policy
- Scripting in UI Policy
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6. Data Policies
- Introduction to Data Policy
- Creating a New Data Policy
- Data Policy vs UI Policy
- Converting Data Policy Into UI Policy & Vice Versa
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7. UI Action
- Introduction to UI Action
- Creating UI Action
- Scripting in UI Action
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8. Client Scripts
- What is Client Scripts
- Type of Client Scripts
- Where to Use These
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9. Script Includes
- What is script include
- Script include form
- Types of script includes
- Classless script include
- Script include with class
- Script include with class extension
- Calling script include from Client script
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10. Business Rules
- Scripting in Business Rule
- Creating Business Rule with scripting
- Creating Business Rule with advanced scripting
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11. Email Scripts
- Trigger Email Using Scripts
- Configurations of Email Notification
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12. Scheduled Job
- What is scheduled job
- Scheduled job states
- Scheduled job modules
- Scheduled job tasks
- Scheduled job form
- Condition script
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13. Background Scripts
- What is Background Script
- Use of Background Scripts
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14. Reference Qualifiers
- What is Reference Qualifiers
- How To Use Reference Qualifiers
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15. Transform Scripts
- Transform Event Scripts
- Transformation Event Script Variable
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16. Projects (Agile Methodology)
- IPC Implementation
- Service catalog implementation
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17. Integration
- Integration Methods
- REST Integration
- SOAP Integration
- Inbound
- Outbound
- Bidirectional
- Authentication Methods
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18. Service Portal
- What is Portal & its Portal Components
- Angular JS Directives & Filters
- Pages
- Widgets
- How to Configure or Build New Portal
- Page Designer
- Server & Client Side Data Access On Portal
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19. Debugging
- Tools for Debugging
- How to Debug
- Javascript Logs
- Field watcher
- Response time indicator
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20. ITSM
- Incident Management
- Problem Management
- Service Request Management
- Change Management
- Release and Deployment Management
- Configuration Management + CMDB
- Service Level Management
- Knowledge Management
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21. Overview of All Other Products
- HRSD
- CSM
- FSM
- CMDB
- ITOM
- ITAM
