Table of Contents
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Blog Summary
- CSA exam ServiceNow focuses on the fundamentals of the ServiceNow platform, including the configurations, implementation, and integration processes.
- CSA certification exam is the major prerequisite for advanced ServiceNow certifications.
- ServiceNow CSA exam questions come in multiple-choice format, and you have 90 minutes to complete your exam.
Are you preparing for the ServiceNow Admin Certification? Before you begin, you need to understand the exam specifications for this credential.
Administrators in ServiceNow are responsible for managing and maintaining the platform for an organization. These skills are tested through the official certification exam, which provides validation. The exam features questions from relevant topics, training materials, and documentation in an MCQ format.
In this blog, we will explore the format in detail with the weightage of each topic. We have also included some preparation tips for passing the CSA exam servicenow.
What is ServiceNow System Administrator Certification?
The CSA Certification ServiceNow is the official credential granted by ServiceNow to people who excel in ServiceNow administrative skills. To get the certification, you must possess complete platform knowledge and pass an online or onsite proctored exam. Passing this certification assures employers and peers that you have the skills and expertise to perform the duties involved in ServiceNow system administration.
Who Can Take the Certified System Administrator Exam?
The CSA exam ServiceNow aims to validate the skills and knowledge you possess. This would allow you to be competent and prove that you can contribute to the ServiceNow system’s configuration, implementation, and maintenance. Thus, it is aimed at people who wish to work as a ServiceNow administrator in the ServiceNow domain. If you know the platform fundamentals and how to configure it, you are a suitable candidate for this certification exam. It is also a prerequisite for advanced certifications like CIS ITSM, CAD, CTA, etc.
Do you fit the criteria? Let’s move on to the prerequisites, ServiceNow CSA Exam Syllabus and structure.
About the ServiceNow CSA Certification Exam
The ServiceNow CSA credential can be earned by passing a certification exam. The questions that you will face in the exam will be based on official ServiceNow training materials and their product documentation. The voucher for ServiceNow Admin Certification costs $300 and is valid for a month. The retake fee for the exam is $100. See below for the exam structure:
Exam Structure
The CSA exam consists of 60 questions to be answered in 90 minutes. These questions can be:
- Multiple Choice (single answer): At least four possible responses exist. You must select the one response that most accurately answers the question.
- Multiple Select (select all that apply): There are at least four possible responses, and the question will state how many responses should be chosen. You will have to select ALL responses that accurately answer the question.
Prerequisites of the ServiceNow CSA Exam
While ServiceNow officially mentions no prerequisites for the CSA certification, you must complete the modules given on the Now Learning platform to be eligible for the exam. Besides these, you must be familiar with the ServiceNow Fundamentals CSA. This includes knowledge of platform capabilities, navigation, service modules, etc.
ServiceNow has recommended some experience you may possess to take the certification:
- Industry experience with database concepts and system management.
- System administrator role or access to ServiceNow administrative applications and modules.
- Some knowledge of IT Help Desk processes and the incident, problem, and change workflows is also helpful.
- Three to six months of experience using or maintaining a ServiceNow instance.
- General familiarity with industry terminology, acronyms, and initialisms.
ServiceNow CSA Exam Syllabus
You must know about the Syllabus for the CSA Exam ServiceNow to successfully earn the certification. ServiceNow shares some learning domains for preparation and the key topics the certification exam covers.
The following lists topics with subtopics that will be covered under each learning domain. It also showcases the percentage of questions represented in each domain. The listed sub-skills should not be considered an all-inclusive list of the exam content.
1. Platform Overview and Navigation (7%)
- Understand the basics of the ServiceNow platform and products.
- Learn platform capabilities like workflow automation, integrations, and App Engine Studio.
- Personalize your ServiceNow instance, navigation pane, global search, and cross-application consistency.
2. Instance Configuration (10%)
- Focused on how to activate the installed system applications and demo data.
- Personalization across individual user settings and customization of admin-level changes across teams.
- Understanding the common UI, including forms, workspaces, service portals, and more.
3. Configuring Applications for Collaborations (20%)
- Learn how lists, filters, and tags work in ServiceNow, along with the form configurations.
- Focuses on the form templates, task management, and notifications.
- It will cover reports, dashboards, and platform analytics.
4. Self-Service and Automation (20%)
- It covers knowledge management, categorization, self-service deflection, and service catalog.
- Focuses on the workflow studio for low-code tools and the creation of a virtual agent for self-service tasks.
5. Database Management and Platform Security (30%)
- Focuses on the data schema, tables, and fields in ServiceNow.
- It covers the Access control lists, how to import data, and CMDB/CSDM processes.
- Provides an understanding of the security setup and the shared responsibility model.
6. Data Migration and Integration (13%)
- Understand UI policies for client-side and browser field behaviours.
- It covers the overall understanding of business rules, system update sets, and scripting in ServiceNow.
How to Register for the Exam?
To register for the CSA exam ServiceNow, start with the following steps:
Step 1: Register for your exam on the official website. You can register at any time. Once registered, you have 90 days to schedule and complete your exam.
Note: The registration fee is non-refundable, so make sure that you register only when you are fully prepared for the examination.
Step 2: Schedule your exam on the website or later from the My Exams page. Ensure that you schedule your exam within 90 days.
Step 3: From the My Exams page, you will be directed to Pearson.
Choose to take your exam at an Authorized Pearson test center or online with OnVUE, where proctors observe via webcam.
Step 4: Complete your exam within 90 days. Your registration will expire, and you will need to register and pay the retake exam fee again.
Credentialing Program Guide – a resource to guide you through the entire certification process
How to Pass ServiceNow Admin Certification?
You must achieve an outstanding score to pass the ServiceNow Admin Certification exam. While no information is available from ServiceNow regarding the passing score and criteria, submitting at least 60% correct answers is recommended. A pass result indicates that the certification has been earned. The only information shared is the past result. A failed result suggests that the certification was not earned. The percentage earned for each learning domain is shared. To prepare for the best results, you can follow the strategies below:
1. Understand the Exam Structure
Before you begin your preparation, you must understand the structure of the exam. The exam consists of 60 multiple-choice questions, which you must complete in 90 minutes. The topics covered are given above for your reference.
2. Enroll in the Official ServiceNow Training
The best way to prepare is through guided ServiceNow Training. You can enrol in a course that covers the fundamentals of ServiceNow Administration and provides learning resources for certification preparation.
3. Get Hands-on Practice
The exam will be based on the concepts of administration that you will be performing practically once you get a job. So, it is recommended to have some hands-on experience with the ServiceNow instance. Practice creating users, roles, groups, and permissions to enhance your skills and ace the exam.
4. Study Exam Guides & Documentation
The documentation provided by ServiceNow on the Now Platform is helpful in preparation, as you can find the topics covered in-depth. Make sure to review the exam blueprint and go through these documents for a better understanding.
5. Take Practice Tests
You can take practice tests to practice how the exam will be conducted and manage your time efficiently. These tests will help you identify your weak areas and allow you to improve accordingly. You can also join communities to get resources and mock tests.
How to prepare for your ServiceNow CSA exam?
To prepare for the ServiceNow Certified System Administrator Examination, you can follow the different ways, including:
- Now Learning Platform: Take the Official ServiceNow Fundamentals course on the Now Learning platform. The course is structured to help you understand the overall ServiceNow administrator training.
- Self-Paced (YouTube): You can focus on the topics mentioned above through the free resources provided at your own pace.
- Training Institutions: If you want to learn ServiceNow and get live training with experienced professionals in ServiceNow, institutions like S2 Labs offer the same.
Conclusion
The CSA exam ServiceNow is recommended to get started in the ServiceNow ecosystem. Earning the credential becomes easy if you have complete knowledge of the structure and syllabus of the exam. The blog outlines the essential information to prepare and plan your exam strategy.
Now that you know the ServiceNow CSA exam structure and the method to succeed, you can book your certification exam. Good Luck!
