ServiceNow Modules: Everything You Need to Know

IT Service Management has been revolutionized since the cloud-based platform, ServiceNow has taken over. This robust platform offers solutions to streamline business processes across various industries. 

You might wonder how it caters to different industries through a single platform. The answer lies in ServiceNow Modules, each designed to solve specific problems and needs of a business such as IT operations, HR, Customer Service, and beyond.

In this blog, we will explore what are the different modules in ServiceNow and how each one is beneficial for modern businesses. 

What is a ServiceNow Module?

A ServiceNow module is a functional unit or a navigation option within the platform. Each module can link you to pages or records relevant to it. These modules help organizations with automation and optimization of workflows. 

They can be integrated to work seamlessly to improve overall enterprise service management. A ServiceNow module diagram given below illustrates how different modules interact with each other within the platform.

ServiceNow Modules List

ServiceNow offers a wide range of modules based on organizational functions. These modules are categorized and provide solutions for almost every business requirement. Here is the complete ServiceNow modules list covering major enterprise functions:

• ServiceNow ITSM Module (IT Service Management)
• ServiceNow DevOps Module
• ServiceNow SecOps Module (Security Operations)
• ServiceNow ITOM Module (IT Operations Management)
• ServiceNow ITAM Module (IT Asset Management)
• ServiceNow ITBM Module (IT Business Management)
• ServiceNow IRM Module (Integrated Risk Management)
• ServiceNow GRC Module (Governance, Risk, and Compliance)
• ServiceNow HR Service Delivery Module
• ServiceNow Change Management
• ServiceNow CMDB (Configuration Management Database)

Let’s dive deeper into some of these key modules.

1. ServiceNow ITSM Module

ServiceNow ITSM (IT service management) module is one of the most popular and widely used solution by ServiceNow. It can help your organization enhance IT support and service delivery all while reducing the issue resolution time. It uses the Common Service Data Model (CSDM) to align business strategy with IT strategy. ServiceNow ITSM is the best module for swiftly handling internal IT issues as well as certain customer service tasks like responding to questions. Some of the features included in this module are: 

• Incident Management
• Problem Management
• Change Management
• Request Management
• Service Level Management (SLM)

2. ServiceNow DevOps Module

ServiceNow DevOps Module is a combination of development and operations in a single module. You can use it to oversee the complete Software development lifecycle, from planning to deployment. This allows you and your teams to collaborate more efficiently and automate any repetitive tasks. It bridges the gap between development and operations teams, enabling faster software releases with enhanced automation. It integrates with popular DevOps tools to provide continuous integration and delivery (CI/CD) pipelines.

3. ServiceNow SecOps Module

ServiceNow SecOps (Security operations) module helps you manage and respond to security issues more efficiently.  It unifies security tools and processes into a single platform, enabling teams to detect, assess, and respond to threats quickly. You can view security incidents, vulnerabilities, and tasks in one place to coordinate within the team more effectively. It also allows you to improve your overall security posture, track security KPIs, and maintain compliance with industry standards. Its features include:

• Security Incident Response (SIR)
• Vulnerability Response (VR)
• Threat Intelligence
• Security Orchestration, Automation, and Response (SOAR)

4. ServiceNow ITOM Module

The ServiceNow ITOM (IT operations management) Module is designed to handle operations management in an organization. Many teams struggle with service management, governance, and cloud deployment. The ITOM module helps teams to boost efficiency and innovation by creating records across deployments and other data centres. The module allows the IT infrastructure team to detect and handle everything in a timely manner, reducing downtime cases. This also helps in:

• Event Management
• Cloud Management
• Discovery
• Operational Intelligence

5. ServiceNow ITAM Module

ServiceNow ITAM Module is a centralized system for organizations to handle their asset management. It is used to track hardware, software, and cloud assets from procurement till retirement. By helping you manage asset contracts, warranties, maintenance schedules, etc, it gives you a 360 view of your assets. It also prevents overbuying, ultimately reducing costs and improving compliance.

6. ServiceNow ITBM Module

The ServiceNow ITBM (IT business management) module assists with overseeing and managing different IT investments. It aids in allocation, value maximization, and the advantages obtained from such investments. The transparency offered in all processes, people, and projects is the main feature of this module. The ServiceNow ITBM Module aligns IT efforts with business objectives through:

• Project Portfolio Management (PPM)
• Application Portfolio Management (APM)
• Agile Development

7. ServiceNow IRM Module

ServiceNow IRM (Integrated Risk Management) Module is designed for managing risk and ensuring compliance. It turns your manual, siloed processes into a real-time integrated view across the organization. You can use this module to smoothly automate your risk and control frameworks. This leads to simplifying the compliance and testing process to reduce the burden. It also creates a common repository for all systems, people and applications. 

8. ServiceNow GRC Module

The ServiceNow GRC (Governance, Risk, and Compliance) module allows an organization to identify, assess, and mitigate risks throughout the company. Your security teams can develop and monitor policies using this module. It can also help in carrying out audits, and assure regulatory compliance. It enables your organization to continuously monitor controls to better protect the assets, maintain compliance, and develop trust with stakeholders.

9. ServiceNow HR Service Delivery Module

ServiceNow HRSD (Human Resource Service Delivery) is a module that aims to simplify HR operations. It has a consolidated platform for managing employee services, onboarding, offboarding, etc. HRSD enables HR teams to automate regular operations, freeing their time for more strategic work. This happens through the self-service portal, decreasing HR staff workload and increasing employee satisfaction.

10. ServiceNow Change Management Module

ServiceNow Change Management Module makes it possible for you to track and manage changes in your IT infrastructure. Using the organized approach of change implementation and risk reduction provided by this module, you can update and improve your current infrastructure. It lets you execute with minimal disruption in business operations with a structured approval and review process. It also helps you comply with industry rules and best practices.

11. ServiceNow CMDB Module

ServiceNow CMDB (Configuration Management Database) is a central repository for storing and managing information about an organization’s IT assets and relationships. It serves as a single source of truth for IT infrastructure data, assisting teams in understanding the relationships between different components. It supports a variety of IT processes, such as incident, issue, and change management. By keeping correct and up-to-date information, CMDB will assist you in reducing risks, improving service quality, and managing the IT environment more effectively.

Implementation of ServiceNow Modules

Implementing ServiceNow modules requires careful planning and observation to make a decision. Here is how you should proceed if you are implementing a ServiceNow module for the first time:

1. Assess Business Needs: Identify pain points and select the right module(s).
2. Define Objectives: Set clear goals and key performance indicators (KPIs).
3. Integrate with Existing Systems: Ensure smooth data flow between ServiceNow and other enterprise tools.
4. User Training & Adoption: Train employees for effective module utilization.
5. Continuous Optimization: Regularly update configurations to enhance efficiency.

Conclusion

ServiceNow modules play a crucial role in enterprise digital transformation, offering solutions for IT management, security, HR, and risk compliance. Whether you’re looking for ServiceNow ITSM, SecOps, ITBM, or HR Service Delivery, implementing the right modules can streamline your organization’s workflows and drive efficiency.

Understanding what is a ServiceNow module and how it integrates into your enterprise is essential for maximizing the platform’s potential. If you’re considering ServiceNow certification or a ServiceNow career, mastering these modules can significantly boost your expertise!