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The true benefits of a cloud-based platform are realized through customization. A ServiceNow Developer is someone who helps businesses take advantage of the ServiceNow platform’s customisation features. They bridge the gap between corporate procedures and technology by developing personalized applications for users and consumers. They are responsible for everything from design and implementation to management of these functionalities.

As businesses increasingly use ServiceNow to optimize their processes, the demand for competent developers grows. So, in this blog, we’ll cover everything you need to know about this in-demand profile.

Read along to understand what is ServiceNow Developer and its opportunities in 2025.

What Does a ServiceNow Developer Do?

A ServiceNow Developer is a professional with development knowledge and ServiceNow understanding. The developer is responsible for configuring and customizing the platform to provide solutions as per organizational requirements. You will work closely with stakeholders to gather their business objectives for creating workflows and applications. 

The day-to-day responsibilities of a developer are described below for a deeper understanding of this profile.

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Roles & Responsibilities of a ServiceNow Developer

The ServiceNow Developer work revolves around designing and developing custom applications. Here are some of the primary day-to-day responsibilities

ServiceNow Developer Roles and Responsibilities

1. Application Development

The ServiceNow ecosystem has multiple solutions with basic drag-and-drop features for ease of use. However, the main strength of the platform lies in customization. The developers are responsible for designing and developing custom applications or modules to address business needs. This could include creating forms, workflows, and scripts tailored to the organization’s processes.

2. Workflow Automation

To reduce the manual effort of users and customers, developers are required to create workflows. These workflows are also automated to streamline operations and improve users’ efficiency. The developers are responsible for ensuring these workflows function correctly using best practices. 

3. Integration Development

ServiceNow allows a business to integrate third-party systems using APIs, web services, or data transfer tools. The ServiceNow developer takes the lead in developing and maintaining these integrations. They ensure the process is seamless and allows data flow across all platforms. 

4. Platform Maintenance

While the ServiceNow administrator is responsible for essential user management, the developer monitors the health and functioning of the platform. As a ServiceNow developer, you will troubleshoot issues and apply patches and upgrades while maintaining optimal security and performance.

5. User Support & Training

The developer also trains the technical support team and end-users so that they can operate the ServiceNow platform. It includes conducting training sessions to help the team, resolving issues, and answering questions. This activity is aimed to ensure the team can effectively utilize ServiceNow features and capabilities. 

ServiceNow Developer Skills You Must Have

To handle the above responsibilities, you must have several ServiceNow developer skills. You will require a mix of technical and soft skills along with some administration knowledge. Here are the significant skills that you should gain to be successful

1. ServiceNow Admin Skills

ServiceNow developer career begins from the fundamentals of ServiceNow administration. You should have knowledge and understanding to :

  • Manage and configure user roles and permissions.
  • Set up and maintain instances, including the ServiceNow developer instance.
  • Implement upgrades and patches seamlessly.

2. Technical Skills

Technical skills required are as follows:

  • Proficiency in programming languages like JavaScript and Glide.
  • Experience with REST/SOAP APIs for integrations.
  • Familiarity with the ServiceNow Developer Studio for application building.
  • Understanding of ServiceNow platform architecture and modules.
  • Knowledge of database concepts, especially relational databases (e.g., MySQL).
  • Familiarity with ITSM and ITIL processes.
  • Ability to write and debug business rules, client scripts, and workflows.
  • Experience in ServiceNow reporting and dashboard creation.
  • Understanding of Agile or Scrum methodologies.

3. Soft Skills

While the role mainly entails development, some soft skills for team coordination are still essential.

  • Strong problem-solving and analytical abilities.
  • Effective communication to collaborate with cross-functional teams.
  • Time management skills to handle multiple projects and deadlines.

How to Become a ServiceNow Developer?

To become a ServiceNow Developer, you must be involved in training, hands-on practice, and certifications. Here’s a roadmap

How to become a ServiceNow Developer

1. Start with Basics

The first and foremost step is to understand the basics of ServiceNow. You can explore the fundamentals of the platform through its core modules. This will include navigation, administration basics, programming language, etc. You can find many helpful resources on the web and the official Now Learning platform. 

2. Learn ServiceNow Administration

Before you step into development, you must know the administration well. It is not only a prerequisite but necessary to get into development on the ServiceNow platform. It consists of platform management, setting user roles, and maintaining the overall performance. Once you have some experience with admin, you can start learning scripting for application development.

3. Enroll in a Training Course

Opt for ServiceNow Developer Training with a comprehensive curriculum by reputed institutes like S2 Labs. An experienced trainer will help you understand the concepts in depth and cover essential tools like workflows, integrations, and scripting. 

4. Get Hands-On Experience

Using your scripting knowledge and ServiceNow’s low-code capabilities, it is time to get hands-on. You can use the ServiceNow developer instance to practice building and customizing applications. You can also apply for internships or projects to get exposure and work on real-life business cases. 

5. Earn Certifications

Certifications are a way to add credibility to your skills, and employers seek certified professionals. You can begin with the ServiceNow Certified System Administrator certification and progress to the ServiceNow Certified Application Developer certification.

You know the skills required and the roadmap, so let’s move on to the most critical aspect – ServiceNow Developer Salary!

ServiceNow Developer Salary and Career Prospects

The ServiceNow Developer Salary offered by companies is highly competitive. Employers are willing to pay excellent compensation because there is a massive demand for skilled developers in the industry. The salary ranges across the globe are given below: 

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ServiceNow Developer Salary for Freshers

At the start of their careers, ServiceNow developers earn between ₹4,00,000 – ₹7,00,000 lakh annually in India and $70,000 and $90,000 annually in the USA. These ranges can go up as you progress in your career. Developers with specific specializations like ITSM can earn upto ₹13,00,000 – ₹30,00,000 per annum in India.

Career Growth

The ServiceNow ecosystem offers many profiles and roles for developers. Suppose you have gained a few years of experience in the industry. In that case, you can quickly go beyond and pursue roles such as consultant, architect, and project manager. With advancements in ServiceNow development, opportunities for specialization in ITSM, HRSD, and ITOM modules are also growing.

Benefits of Becoming a ServiceNow Developer

The advantages of becoming a ServiceNow developer are worth the learning journey. You can enjoy some benefits upon joining the ServiceNow ecosystem as a developer.

  • With more businesses adopting ServiceNow, developer jobs are on the rise. This poses an excellent opportunity for aspiring developers to join the workforce.
  • As one of the most lucrative fields in the IT industry, companies hiring for ServiceNow professionals are willing to offer high packages. 
  • ServiceNow development opens doors to opportunities and advancement in strategic roles such as platform architects and consultants.
  • ServiceNow developers are in demand worldwide, which means you can work in any location with access to job security and mobility.
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Conclusion

A career in ServiceNow Development offers unparalleled opportunities for growth, learning, and impact. You can carve out a successful path in this thriving industry by mastering ServiceNow developer skills, obtaining relevant certifications, and staying updated with platform advancements. Whether you’re an aspiring developer or looking to enhance your existing skills, investing in ServiceNow development is a decision that pays off.

Take the first step towards this exciting career today by exploring the available ServiceNow developer training and certification paths. The journey to becoming a ServiceNow expert starts now!

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