- Get to know the ServiceNow platform and its capabilities.
- 25 hours of instructor-led videos tailored to support your learning style.
- Step-by-step tutorials to help you master each topic.
- Quizzes and assignments to apply what you learn and test your knowledge.
- Practical exercises to prepare you for real-world scenarios.
- Learn at your own pace with lifetime access.
- Prepare confidently for the ServiceNow Admin Certificate.
For Beginners & Experienced Learners
ServiceNow Admin Course: Self-Paced
Our Self-paced ServiceNow Admin Course is designed for students and professionals with busy schedules like yours. The flexibility of self-learning will help you to understand core concepts at your own pace. The curriculum includes assignments and hands-on projects to help you build practical skills. Whether you’re just starting out or looking to level up, this course covers everything from real-world implementations to platform integrations. You will get to explore the platform fundamentals, system setup, and process automation to manage user administration in the future. This course will also prepare you to take the ServiceNow Admin Certificate at your pace confidently. You’ll be ready to tackle real projects and move one step closer to becoming a certified ServiceNow professional.
Enroll now and start building a career with real growth potential.
4.6
55 + Ratings
25
Hours of Session
130
+
Learners
Course Curriculum
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1. ServiceNow Overview
- Introduction to ServiceNow
- Navigating the ServiceNow Platform
- Application Navigator, Modules & UI Features
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2. User and Role Administration
- User, Group & Role Management in ServiceNow Administration
- Creating and Managing Users
- Creating and Managing Groups
- Role Management and Best Practices
- Impersonation and Delegation
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3. Tables, Forms, and Fields
- Understanding Tables and Schema in ServiceNow
- How to Create and Extend Tables in ServiceNow
- ServiceNow Field Types and Dictionary Entries Explained
- Configuring Forms and Form Layouts
- Reference Qualifiers
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4. List Management
- Working with Lists – Sorting, Filtering, Grouping
- Personalizing List Layout
- Using Filters and Condition Builder
- List Editing and Inline Editing
- List Controls and List Calculations
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5. Data Management
- Import Sets Overview
- Data Sources
- Transform Maps
- Load Data into ServiceNow
- Scheduled Imports
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6. ServiceNow Process Automation
- Introduction to Workflows
- Flow Designer Overview
- Creating and Managing Flows
- Flow vs Workflow
- Approvals and Notifications in Flows
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7. Service Catalog and Request Management
- Introduction to Service Catalog
- Catalog Items and Record Producers
- Creating Variables and Variable Sets
- Order Guides and Workflows
- Request, Requested Item, and Tasks
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8. Notifications and Email
- Email Configuration and Properties
- Email Notifications
- Email Templates
- Inbound Email Actions
- Email Logs and Debugging
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9. Access Control and Security
- Access Control Rules (ACLs)
- Types of ACLs – Table, Field, and Record
- Debugging Security
- Elevated Roles and Security Best Practices
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10. Reporting and Performance Analytics
- Creating Reports in ServiceNow
- Report Types and Configuration
- Dashboards and Performance Analytics Widgets
- Scheduling Reports
- Sharing and Exporting Reports
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11. Update Sets and Migration
- Introduction to Update Sets
- Creating and Managing Update Sets
- Best Practices for Update Set Migration
- Previewing and Committing Update Sets
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12. Introduction to Scripting (Basic)
- Client Scripts – Types and Use Cases
- Business Rules – Types and Use Cases
- UI Policies
- Data Policies
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13. Preparation for CSA Exam (Optional)
- ServiceNow CSA Exam Overview
- Tips and Resources for Exam
- Sample Questions
