- Get to know the ServiceNow ITSM platform and application development.
- 25 hours of instructor-led videos tailored to support your learning style.
- Step-by-step tutorials to help you master each topic.
- Quizzes and assignments to apply what you learn and test your knowledge.
- Practical exercises to prepare you for real-world scenarios.
- Learn at your own pace with lifetime access.
- Prepare confidently for the ServiceNow Certifications.
For Beginners & Experienced Learners
ServiceNow Developer & ITSM Course: Self-Paced
Get the benefits of both ServiceNow Developer Training and ITSM Training in a single course. Our self-paced course is designed to teach you in-demand skills and make you an expert in application development and IT Service Management. You will learn to build and customize applications from scratch while managing end-to-end ITSM processes through this course. With flexible learning and industry-relevant content, you’ll gain practical skills to tackle ServiceNow implementations confidently. The course will also prepare you for ServiceNow Certifications and real-world scenarios through hands-on projects curated by experienced trainers. By the end, you’ll be fully equipped to contribute as a ServiceNow Developer or ServiceNow ITSM Specialist in any high-performing IT team.
Enroll now and transform your skills to lead the future of IT service management!
4.5
50 + Ratings
25
Hours of Session
100
+
Learners
Course Curriculum
-
1. Application Development Fundamentals
- Introduction to Application Development in ServiceNow
- Understanding Scoped vs Global Applications
- Application Files and Application Configuration
- Application Access and Permissions
- Development Best Practices in Scoped Apps
-
2. Server-side Scripting
- Introduction to Scripting in ServiceNow
- GlideRecord – Querying and Updating Data
- GlideSystem (gs) Methods and Logging
- GlideDateTime, GlideAggregate, and GlideUser APIs
- Script Includes – Reusable Server Logic
- Business Rules – Before, After, Async, and Display
- Data Policies
-
3. Client-side Scripting
- Introduction to Client Scripts
- Types of Client Scripts – onLoad, onChange, onSubmit, onCellEdit
- g_form and g_user APIs
- UI Policies vs Client Scripts
- UI Policies vs Data Policies
- Best Practices in Client Scripting
- Creating and Configuring UI Actions
- Writing Server and Client Scripts for UI Actions
-
4. GlideAjax and Scripted Communication
- Introduction to GlideAjax
- Passing Data Between Client and Server
- Using Script Includes with GlideAjax
- Handling Asynchronous Calls and Responses
- Debugging GlideAjax Issues
-
5. Flow Designer and Automation
- Flow Designer Overview for Developers
- Creating Custom Flows and Subflows
- Script Steps and Custom Actions
- Flow Triggers, Inputs, and Outputs
- Flow Error Handling and Debugging
-
6. Scripted REST APIs and Integrations
- Introduction to Integrations in ServiceNow
- Creating Scripted REST APIs
- Consuming External REST APIs using RESTMessageV2
- Authentication Methods – Basic Auth and OAuth
- Error Handling and Response Parsing
-
7. Incident, Problem, and Change Management (ITSM)
- Incident Management Overview
- Problem Management Overview
- Change Management Overview
- Lifecycle and States of Tickets
- Task and Assignment Rules
