- Get to know the ServiceNow platform and its capabilities.
- 50 hours of instructor-led videos tailored to support your learning style.
- Step-by-step tutorials to help you master each topic.
- Quizzes and assignments to apply what you learn and test your knowledge.
- Practical exercises to prepare you for real-world scenarios.
- Learn at your own pace with lifetime access.
- Prepare confidently for the ServiceNow Certifications.
For Beginners & Experienced Learners
ServiceNow Master Training: Self-Paced
Learn ServiceNow at your own pace with our specially curated ServiceNow Master Course. From the foundations of administration to development and advanced ITSM functionalities, this course is a package. Ideal for both beginners and professionals with limited time, this self-paced course will help you develop useful skills at your convenience.
Once you complete the ServiceNow Course, you will have a complete understanding of ServiceNow ITSM implementations, from architecture and planning to advanced integrations. With a focus on both modules on practical applications, this course is a blend of industry-relevant knowledge. Take the first step to start your journey to be a ServiceNow professional and earn high packages.
Enroll now and transform your skills to lead the future of IT service management!
4.5
80 + Ratings
50
Hours of Session
100
+
Learners
Course Curriculum
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1. ServiceNow Overview
- Introduction to ServiceNow
- Navigating the ServiceNow Platform
- Application Navigator, Modules & UI Features
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2. User and Role Administration
- User, Group & Role Management in ServiceNow Administration
- Creating and Managing Users
- Creating and Managing Groups
- Role Management and Best Practices
- Impersonation and Delegation
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3. Tables, Forms, and Fields
- Understanding Tables and Schema in ServiceNow
- How to Create and Extend Tables in ServiceNow
- ServiceNow Field Types and Dictionary Entries Explained
- Configuring Forms and Form Layouts
- Reference Qualifiers
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4. List Management
- Working with Lists – Sorting, Filtering, Grouping
- Personalizing List Layout
- Using Filters and Condition Builder
- List Editing and Inline Editing
- List Controls and List Calculations
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5. Data Management
- Import Sets Overview
- Data Sources
- Transform Maps
- Load Data into ServiceNow
- Scheduled Imports
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6. ServiceNow Process Automation
- Introduction to Workflows
- Flow Designer Overview
- Creating and Managing Flows
- Flow vs Workflow
- Approvals and Notifications in Flows
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7. Service Catalog and Request Management
- Introduction to Service Catalog
- Catalog Items and Record Producers
- Creating Variables and Variable Sets
- Order Guides and Workflows
- Request, Requested Item, and Tasks
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8. Notifications and Email
- Email Configuration and Properties
- Email Notifications
- Email Templates
- Inbound Email Actions
- Email Logs and Debugging
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9. Access Control and Security
- Access Control Rules (ACLs)
- Types of ACLs – Table, Field, and Record
- Debugging Security
- Elevated Roles and Security Best Practices
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10. Reporting and Performance Analytics
- Creating Reports in ServiceNow
- Report Types and Configuration
- Dashboards and Performance Analytics Widgets
- Scheduling Reports
- Sharing and Exporting Reports
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11. Update Sets and Migration
- Introduction to Update Sets
- Creating and Managing Update Sets
- Best Practices for Update Set Migration
- Previewing and Committing Update Sets
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12. Introduction to Scripting (Basic)
- Client Scripts – Types and Use Cases
- Business Rules – Types and Use Cases
- UI Policies
- Data Policies
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13. Preparation for CSA Exam (Optional)
- ServiceNow CSA Exam Overview
- Tips and Resources for Exam
- Sample Questions
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14. Application Development Fundamentals
- Introduction to Application Development in ServiceNow
- Understanding Scoped vs Global Applications
- Application Files and Application Configuration
- Application Access and Permissions
- Development Best Practices in Scoped Apps
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15. Server-side Scripting
- Introduction to Scripting in ServiceNow
- GlideRecord – Querying and Updating Data
- GlideSystem (gs) Methods and Logging
- GlideDateTime, GlideAggregate, and GlideUser APIs
- Script Includes – Reusable Server Logic
- Business Rules – Before, After, Async, and Display
- Data Policies
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16. Client-side Scripting
- Introduction to Client Scripts
- Types of Client Scripts – onLoad, onChange, onSubmit, onCellEdit
- g_form and g_user APIs
- UI Policies vs Client Scripts
- UI Policies vs Data Policies
- Best Practices in Client Scripting
- Creating and Configuring UI Actions
- Writing Server and Client Scripts for UI Actions
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17. GlideAjax and Scripted Communication
- Introduction to GlideAjax
- Passing Data Between Client and Server
- Using Script Includes with GlideAjax
- Handling Asynchronous Calls and Responses
- Debugging GlideAjax Issues
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18. Flow Designer and Automation
- Flow Designer Overview for Developers
- Creating Custom Flows and Subflows
- Script Steps and Custom Actions
- Flow Triggers, Inputs, and Outputs
- Flow Error Handling and Debugging
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19. Scripted REST APIs and Integrations
- Introduction to Integrations in ServiceNow
- Creating Scripted REST APIs
- Consuming External REST APIs using RESTMessageV2
- Authentication Methods – Basic Auth and OAuth
- Error Handling and Response Parsing
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20. Incident, Problem, and Change Management (ITSM)
- Incident Management Overview
- Problem Management Overview
- Change Management Overview
- Lifecycle and States of Tickets
- Task and Assignment Rules
