- Get to know the ServiceNow platform and its capabilities.
- 50 hours of instructor-led videos tailored to support your learning style.
- Step-by-step tutorials to help you master each topic.
- Quizzes and assignments to apply what you learn and test your knowledge.
- Practical exercises to prepare you for real-world scenarios.
- Learn at your own pace with lifetime access.
- Prepare confidently for the ServiceNow Certifications.
For Beginners & Experienced Learners
ServiceNow Master Training: Self-Paced
Learn ServiceNow at your own pace with our specially curated ServiceNow Master Course. From the foundations of administration to development and advanced ITSM functionalities, this course is a package. Ideal for both beginners and professionals with limited time, this self-paced course will help you develop useful skills at your convenience.
Once you complete the ServiceNow Course, you will have a complete understanding of ServiceNow ITSM implementations, from architecture and planning to advanced integrations. With a focus on both modules on practical applications, this course is a blend of industry-relevant knowledge. Take the first step to start your journey to be a ServiceNow professional and earn high packages.
Enroll now and transform your skills to lead the future of IT service management!
4.5
80 + Ratings
60
Hours of Session
100
+
Learners
Course Curriculum
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1. ServiceNow Overview and Introduction
- Introduction of Servicenow
- What is Servicenow?
- Why and who can use Servicenow
- History of Servicenow
- Servicenow Versions
- Servicenow Features
- Career Opportunities in ServiceNow
- Overview of ServiceNow Products
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2. Cloud Computing Basics
- Introduction to Cloud Computing
- What is Cloud Computing
- Private and Public Cloud
- What is the Difference Between SAAS and PAAS
- What are the Benefits of Cloud Computing?
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3. ServiceNow Instance & its User Interface
- What is Snow Instance and its types
- Creation of Instance
- What is User Interface (UI)?
- User Profile
- Basic Configuration
- Purpose of Impersonate User
- Use of Global Search
- Toggle Connect Sidebar
- Settings (Available Component)
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4. Lists View & Administration
- Filters and Search Conditions in Lists
- Types of Record Searches
- Condition Builder
- Breadcrumbs and Usage
- Context Menus
- Personalizing and Customizing Lists
- Filters Add to Favorite
- Configure List Layout
- List Controls
- List Calculations
- Purpose of Wild Card Entries
- Filters & Searches
- Update Multiple Records
- Wild Card Entries
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5. Form View & Administration
- Components of Form
- Form Personalization
- Form Customization
- Form Menu
- Form Layout
- Form Design
- Form Templates
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6. Understanding Scoped Application
- What is an Application?
- What is Application Scope?
- Global vs Scoped Applications
- How to create Application
- Why Scoped Apps are more secure
- Naming conventions for scopes
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7. Tables & Relationships Tables Creation
- Introduction to Table
- Out of the Box Tables
- Types of Tables in Servicenow
- Types of Fields
- Extended Table and Referenced Tables
- Schema Map
- Dictionary Entries
- Configure Label and Choices
- Reference Qualifiers
- Working with Choice List
- Data Dictionary Tables
- Use of Task Table
- Dictionary Override
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8. Plugins
- What is Plugin?
- Predefined Plugins Installed in servicenow
- Activate and Deactivating Plugins
- Upgrading Plugins
- Importance of Dependency Plugins
- Importance of Load Demo Data
- Who will Request Plugins?
- Repair and Upgrade Plugins
- How to Request Plugin in Real Time?
- HI Service Portal (Now Support)
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9. User Administration
- Introduction to User Administration
- Creating Users
- Working with Groups
- Working with Roles
- Creating Department and Company
- Creating Countries and Locations
- Assign roles to Users and Groups
- Delegate Users
- Current Logged in Users
- User Preferences
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10. Access Controls(ACL)
- Types of Permissions
- Levels of Access
- ACL Operation Types
- Security Modules
- ACL Rule Types
- Creating ACLs
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11. Metrics
- Introduction to Metrics
- What is Metrics and Usage
- Creating New Metric Definition
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12. UI Policies & Data Policies
- Introduction to UI Policies & Data Policies
- Importance of Ul Policies
- Create new UI Policy
- Converting Data Policies to UI Policies
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13. Business Rules
- Introduction to Business Rule
- Types of Business Rules
- Business Rule Actions
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14. Events & Notifications
- Introduction to System notifications
- Purpose of Email Notifications
- Creating New Email Notification
- Email Notification Tabs
- Preview Notification
- Email Templates
- Notifications on Event is fired
- Notifications on Triggered
- Configure Email Notification
- Omit Watermarks in Email Notifications
- Send Email Notification to CC
- Email Subscription
- Inbound Actions
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15. Data Import
- Introduction to import Sets
- Data Import Process
- Preparing Data for Import
- Data Loading
- Creating Transform Map
- Fields Mapping
- Working with Coalesce
- Working with Multiple Coalesce
- Run Transform Map
- Importing Data Sources
- Schedule Import Sets
- Transformation Event Script Variable
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16. Assignment Rules
- Assignment Rules
- Assignment Lookup Rules
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17. Reports & Dashboards
- Introduction to Reports
- Types of Reports
- Create and administer Reports
- Schedule and Publish Reports
- Introduction to Dashboards
- Creating Dashboards
- Database Views
- Working With Gauges
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18. Service Catalog Management
- Creating Catalogs
- Types & Categories of Catalogs
- Variables & Variables Sets
- Creating Item & Adding to Service Portal
- Record Producers
- Record Producers vs Catalogs
- Order Guides
- Cascade Variables
- Rule Base in Order Guides
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19. Service Level Management
- Introduction to Service Level Management (SLM)
- Describing SLA
- Types of SLA’s
- Working with SLA, OLA and UC
- Understand Existing SLA Definition
- Creating New SLA Definition for Incident Table
- SLA Targets
- Schedule SLA Definitions
- Importance of Retroactive Start and Pause
- SLA Calculation
- Tracking of SLA Definition
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20. Process Engine
- Introduction to Workflows
- Acitvities in Workflow
- Workflow Properties & Administration
- Flow Designer Introduction
- Actions in Flow Designer
- Sub Flows
- Creating & Working on Flow Designer
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21. Ongoing Maintenance
- Introduction to Update Sets
- importance of Update Sets
- Update Sets Tables
- What Update Sets Captured and Does Not Captured
- Default Update Sets
- Update Sets Administration
- Create New Local Update Sets
- Working with Retrieved Update Sets
- Preview and Commit Update Sets
- Migrating Update Sets
- Merge Update Sets
- Back oOut Changes from Target Instance
- Update Sets States
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22. Configure MID Server
- Introduction to MID Server
- Create MID Server User Record
- Download MID Server Windows 64 bit
- Install MID Server in Servicenow Instance
- Validating MID Server
- MID Server Capabilities
- MID Server Dash Board
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23. Cloning Instance
- Introduction Cloning
- Use of Cloning
- Cloning Instance
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24. Introduction to scripting
- What is scripting? When and Where to use it.
- Types of scripting
- Glide Classes
- Script execution engine
- Syntax editor and its functionalities
- Syntax editor macros
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25. JavaScript
- Variables
- Data Types
- String Functions
- Conditional Control Statements
- Looping Control Statements
- Arrays & Methods
- Class & Objects
- Regular Expressions
- JSON to JS & JS to JSON Conversion
- Try/Catch
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26. Client side scripting
- What is client side scripting? Where to use it?
- Client side glide class
- Client - Side API's
- Glide Form
- Glide List
- GlideAjax
- GlideUser
- GlideDialogWindow
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27. Server side scripting
- What is server side scripting? Where to use it?
- Server side glide class
- Server-Side API's
- GlideRecord
- Glide System
- Glide DateTime
- Glide Aggregate
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28. UI Policies
- Introduction to UI Policies
- Creating UI Policy
- Scripting in UI Policy
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29. Data Policies
- Introduction to Data Policy
- Creating a New Data Policy
- Data Policy vs UI Policy
- Converting Data Policy Into UI Policy & Vice Versa
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30. UI Action
- Introduction to UI Action
- Creating UI Action
- Scripting in UI Action
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31. Client Scripts
- What is Client Scripts
- Type of Client Scripts: OnLoad, OnChange, OnSubmit, OnCell Edit
- When to use which Client Script
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32. Script Includes
- What is script include
- Script include form
- Types of script includes
- Classless script include
- Script include with class
- Script include with class extension
- Calling script include from Client script
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33. Business Rules
- Scripting in Business Rule
- Creating Business Rule with scripting
- Creating Business Rule with advanced scripting
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34. Email Scripts
- Trigger Email Using Scripts
- Configurations of Email Notifcation
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35. Scheduled Job
- What is scheduled job
- Scheduled job states
- Scheduled job modules
- Scheduled job tasks
- Scheduled job form
- Condition script
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36. Transform Scripts
- Transform Event Scripts
- Transformation Event Script Variable
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37. Integration
- Integration Methods
- REST Integration
- Inbound
- Outbound
- Bidirectional
- Authentication Methods
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38. Service Portal
- What is Portal & its Portal Components
- Angular JS Directives & Filters
- Pages
- Widgets
- How to Configure or Bulid New Portal
- Page Designer
- Server & Client Side Data Access On Portal
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39. ITSM
- Incident Management
- Problem Management
- Service Request Management
- Change Management
- Release and Deployment Management
- Configuration Management + CMDB
- Service Level Management
- Knowledge Management
