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As Salesforce expands its services, the demand for engaging and user-oriented design has rocketed. That is where the Salesforce UX designers play a heroic role in the Salesforce ecosystem. These professionals are responsible for creating an efficient and seamless user experience with Salesforce applications. If you have also mastered creating intuitive user experiences or have a creative mindset, you can join this pathway to make a rewarding Salesforce career.
This blog will explain everything about Salesforce UX designers and their roles & responsibilities, salaries, career scope, job opportunities, and more. So, without wasting more time, let’s explore this creative job role.
Key Takeaways
- Learn how to design intuitive and user-friendly Salesforce experiences that enhance customer satisfaction.
- Master UX principles, design processes, and tools needed to become a certified Salesforce UX Designer.
- Boost your career by gaining skills that bridge the gap between design, development, and user needs.
Who is a Salesforce UX Designer?
A Salesforce UX designer focuses on creating experiences within the Salesforce platform that are both user-friendly and visually engaging. Most UX designers continue improving usability for many applications, while Salesforce UX designers focus on tailoring experiences to the complex CRM environment within Salesforce.
This job role is a technical mix of Salesforce knowledge and UX skills because the designers have to work within the unique components of the platform, such as the Lightning Design System, to create seamless and effective solutions for their users.
Salesforce UX Designer Roles and Responsibilities
The Salesforce UX designer’s roles and responsibilities range from researching user needs, objectives, and collaboration with development teams. Here are some essential tasks:
- User Research: Common investigation of a user’s needs, purposes, and pain areas by implementing tools such as surveys, interviews, and usability tests.
- Prototyping and Wireframing: Developing wireframes or prototypes of designs before they get fully developed.
- User Interface (UI) Design: Design the visual layout- the buttons, menus, and interaction- as a user will see and interact in Salesforce.
- Work with Developers: Collaborate with developers to ensure design specifications are met, especially on custom development.
- User Testing: Test designs before real users to solicit feedback to iterate and refine designs.
- Design Guidelines Documentation: Document style guides and design documentation should be uniform from one Salesforce application to another.
Key Skills of a UX Designer
To excel in a Salesforce UX Designer role, several technical and soft skills are essential:
- Salesforce Knowledge: Familiarity with the Salesforce platform, primarily the Lightning Design System.
- Basic UX Design Principles: A knowledge of these fundamentals includes usability, accessibility, and visual design.
- Familiarity with Design Tools: Users will need to become experienced with tools like wireframing and prototyping and UI design with tools like Adobe XD, Figma, and Sketch.
- User Research Skills: It should be able to conduct the necessary investigation into surveys, interviews, and usability testing to acquire meaningful user insights.
- Collaboration and Communication: Ensuring harmonious work with developers, project managers, and other stakeholders will be possible only through clear communication to bring designs to life successfully.
These skills will help Salesforce UX designers produce efficient, user-friendly designs that meet the needs of their Salesforce audience.
Salesforce UX Designer Salary
The average Salesforce UX designer’s salary varies on experience and location, as well as the company’s size. In general, it is again relatively competitive. Based on data from Glassdoor, it’s estimated that the average in the U.S. for Salesforce UX designers ranges between $136K to $199K annually. Whereas the estimated pay in India for Salesforce UX designers ranges between ₹21.0L – ₹41.8L annually.
Salesforce UX Designer Certification Details
Salesforce UX Designer Certification is suitable for professionals in UX who want to validate their skills, especially within the Salesforce ecosystem. Upon receiving the certification, you shall prove that you are capable of designing friendly and efficient designs for Salesforce applications. Here is a close look at what this entails, including how to achieve it.
Overview of Salesforce UX Designer Certification
The Salesforce UX Designer Certification is for users who know the best practices behind UX principles and the unique design needs of Salesforce.
The certification verifies your ability to:
- To conduct user research that is specially tailored to Salesforce applications.
- Apply key design principles to deliver effective and pleasing Salesforce interfaces.
- Use Salesforce UI tools, like the Salesforce Lightning Design System (SLDS).
- Design with a user-centred approach that balances business needs with user requirements.
- This certification benefits UX designers working within the Salesforce environment, as it demonstrates specialized expertise to potential employers and clients.
Key Topics Covered in the Certification
The Salesforce UX Designer Certification exam covers various UX and platform-specific topics. Here’s an outline of the main areas:
- Discovery: 13%
- Human-centered design: 12%
- Declarative design: 27%
- Testing: 11%
- User experience (UX) fundamentals: 16%
- Salesforce Lightning Design System (SLDS): 21%
Salesforce UX Designer Exam Format and Requirements
- Number of Questions: This Salesforce UX Designer certification exam is based on 60 multiple-choice and scenario-based questions.
- Recommended Experience: Minimum 6 months of UX Design.
Minimum 3–6 months of experience applying UX design principles on the Salesforce Platform. - Duration: Tests can be up to 105 minutes in duration.
- Passing Score: The passing score is 65%.
- Exam Cost: The cost of the exam would be around $200, and if you did not clear the exam on the first attempt, you are required to pay $100 extra for reattempting it.
- Location: At a facility in your area or Online.
- Limitations: Any printed copy or in the online version cannot be referred to during the examination.
Note: The certifications in Salesforce must be updated once a year or two to ensure that your knowledge is kept up to date with updates within the platform.
Preparing for the Certification Exam
To study for Salesforce UX Designer Certification, keep in mind the following:
- Study Salesforce Lightning Design System: You must be fully aware of SLDS components and how to implement them.
- Practice using User Research Techniques: the examination will challenge your expertise in research methods and the ability to apply research to design.
- Use Trailhead Modules: Salesforce offers free modules on Trailhead that cover both UX principles besides platform-specific knowledge.
- Review Sample Certification Questions: Practicing with Salesforce UX Designer Certification questions will help you understand the types of scenarios and questions you’ll encounter on the exam.
Salesforce UX Designer Job Opportunities
The business for Salesforce UX designer jobs is growing because of increasing numbers of companies implementing Salesforce to streamline their customers’ relationships and automate workflows. Finance, healthcare, retail, and tech all need Salesforce UX talent so that the user experience can be enhanced and productivity can be increased.
Where to Find Salesforce UX Designer Jobs
- Salesforce’s Career Site: This is the job board where Salesforce places UX design roles within its ecosystem.
- LinkedIn: LinkedIn is a very good source of UX designer jobs, as most companies list Salesforce-specific roles.
- Job Portals: Glassdoor, Indeed, and UX-specific job boards also have postings for Salesforce UX designer roles.
The growth Salesforce is experiencing means that the career prospects for UX designers are quite high, and there is a lot of room for advancement.

Final Thought
A Salesforce UX Designer is a challenging yet rewarding role that involves creativity in designing UX while keeping in mind the technical requirements of Salesforce. With companies highly interested in improving the user experience, the demand for UX designers on Salesforce has increased.
If you have a passion for user experience and would like to work for one of the leading CRM platforms in the world, then this is a great fit. It may be your pursuit of achieving a Salesforce UX Designer certification, exploring Salesforce UX designer jobs, or skill building, but this role offers better opportunities for growth and influence.
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