Cloud Fundamentals for ServiceNow Administrators

ServiceNow Administrators now get a chance to deliver cloud-based IT services. Cloud computing services help organizations unify resources across external servers and storage software. It helps reduce in-house infrastructure and improve productivity. 

The cloud-based platform is delivered via a Software-as-a-Service model. In this chapter, we will highlight the basics of cloud computing services, including the deployment and service models that offer accessibility and reduce expenses. 

Introduction to Cloud Computing

Cloud computing is a modern computing model that has transformed how IT services are delivered and consumed. It offers servers, storage, and software for on-demand access and scalability. Cloud computing reduces the need for on-premises infrastructure by centralizing computing resources in remote data centres. 

Cloud services allow organizations to manage computing and storage resources remotely without heavy upfront hardware investments. It will enable global team collaboration with data access from anywhere over the internet. 

What is Cloud Computing?

Cloud computing is the on-demand delivery of computing services over the internet, where you pay for what you use and when you use it. It allows you to manage and store your data online rather than managing physical hardware directly within an organization. It provides access from any device, anywhere in the world, as long as you have an internet connection. 

Cloud computing is commonly categorized into deployment models and service models. Let us dive into these models: 

Deployment Model

These are the types of Cloud models based on the ownership and accessibility of the underlying infrastructure. It is of different types, mainly: 

Private Cloud

A private cloud is a cloud environment dedicated to a single organization, either owned by the organization or hosted by a third party. For example, ServiceNow Government Community Cloud is a dedicated ServiceNow environment designed for U.S. government agencies. These types of cloud services are accessible only to a single consumer or organization. 

Public Cloud

ServiceNow operates on a multi-tenant cloud architecture. It means customer data is logically separated, even if it resides on shared infrastructure; it is isolated. Think of it as the Google Cloud, which multiple people use, but your data doesn’t mix with other people. 

Service Model

Service models are designed to provide users with different ways to deliver software. The two major service models are:  

What’s Next? 

As we have covered the Cloud Computing features and models, it is time to move forward to our next chapter. 

In the next chapter, we will be covering the ServiceNow Multi instance architecture and you will be learning the key components to ServiceNow Architecture along with the benefits of Cloud computing.