Inline Editing, Calculations & Multi-Record Update 

ServiceNow offers an efficient working environment for all its users. Admins get quick list-view options that make it easier to work with lists and records. 

In this chapter, we will focus on editing lists to simplify tasks, updating multiple records in the list view, and using math functions to create reports. 

What is Inline Editing in ServiceNow?

Inline editing, or list editing, is a simple way to edit list views in ServiceNow. Just double-click a cell and make necessary changes. There are a few steps in enabling the servicenow workspace list edit. 

How to enable inline editing in list view?

Step 1: From the All menu, navigate to sys_properties.list

Step 2: Set the value field to true for glide.lists.inline_editing_enabled property. 

Step 3: Click Update

ServiceNow list edits allow users to inline-edit one or more cells in a list. 

Update Multiple Records

ServiceNow allows admins to update records as needed during an incident. To update a single record, the admin can right-click it and make changes.

If you want to update multiple records in the list view at once, follow these steps. 

Step 1: Right-click the selected records you want to update. 

Step 2: From the drop-down menu, select the “Update selection” option. 

Step 3: In the pop-up window, edit the fields you want to update. 

These steps will apply the changes to all selected records simultaneously, saving you time. Remember, for bulk editing, the list edit option must be enabled from the ServiceNow list control. 

List Calculations

As the name suggests, list calculations in ServiceNow are used for mathematical calculations. It is an in-built function that allows admins to perform statistical and mathematical calculations on numeric values directly from a list view. 

The function offers similar rules, such as minimum, maximum, average, sum, total, and more, just like Excel. These can easily be operated on numbers, integers, decimals, currency, and durations. 

To do so, right-click on a column and select Configure → List Calculations option from the drop-down menu. 

Conclusion

ServiceNow offers efficient ways for admins to edit and update the records and fields in the list view. This chapter focuses on how users can change records faster without opening individual forms. 

In future modules, we will delve into ServiceNow list-edit ACL operations. Stay Tuned!