Organization Structure Setup (Company, Department, Location)

Setting up the organizational structure is one of the most important parts. In ServiceNow, it helps admins in user administration, reporting, and assigning responsibilities within the platform. 

In this topic, we will be covering how companies, departments, and locations are created in ServiceNow. 

Setting up companies, departments, and locations is important as they are referenced throughout ServiceNow. In user records, asset management, incident routing, and reporting, without them, fields will be empty, and reports will lack meaningful groupings.

Creating Department and Company

Creating a Department in ServiceNow

Departments are set up to identify users and assignment navigation in ServiceNow. The steps include: 

1. In the filter, type Departments → All.
2. Click New.
3. Fill in the details. (Department name, department head, primary contact)
4. Click Submit or Save.

Creating a Company in ServiceNow

ServiceNow companies are referred to as both external entities and your own organizations that interact with your ServiceNow instance. Mark the company as Primary to indicate it is your own organization, as this affects how users and assets are linked.

To create a company, the steps are: 

1. In the left-hand filter, type Companies → All.
2. Click New.
3. Fill in the details.
4. Click Submit or Save.

Creating Countries and Locations

Creating companies and locations in ServiceNow allows users to define on-site spaces such as offices, data centers, buildings, and more. Both countries and locations are created in ServiceNow in a simple way.

Creating a Country

The steps in creating a country involve: 

1. Click Countries under the user administration.
2. Click New.
3. Enter details.
4. Click Submit or Save.

Creating a Location

The steps in creating a location are: 

1. Type Locations in under User administration.
2. Click New.
3. Enter details, such as Location name, street, city, postal code, and state.
4. Click Submit or Save.

Important: Once a location is created, it can be assigned to a user record in the Location field. This is useful for on-site support, asset tracking, and SLA routing based on physical location.

Final Thoughts!

As we complete User Administration in ServiceNow, this module focuses on managing users in the instance, including their roles, groups, and assigned responsibilities. By the end of this module, you will have learned how to create users and assign roles to users. 

In the next module, you will learn about Access controls in ServiceNow.