For Beginners
ServiceNow Admin Training
Open doors to new career opportunities with our comprehensive ServiceNow Admin Training! S2 Labs has curated this course to transform you into a highly paid ServiceNow System Administrator. Industry-leading trainers deliver the course through in-depth lectures, real-world demonstrations, hands-on exercises, and dynamic discussions. You will gain a complete understanding of ServiceNow Administration fundamentals, from platform management to security practices. The course will prepare you to handle on-the-job implementation tasks, configuration of UI, and monitoring business services through Service Mapping. By the end of the course, you will be ready to attempt for ServiceNow Certified System Administrator (CSA) certification. Enroll now to lead the future of IT service management and stand out in the competitive tech landscape!
100+ Ratings
Hours of Session
Learners
OUR STUDENTS WORKING AT
From startup ventures to Fortune 500 companies, our students have secured positions at numerous esteemed organizations. Here are a few where they are leading with an impact.
Average Salary
Source: Glassdoor
Exclusive Perks for Future-Ready ServiceNow Admins
Guaranteed ServiceNow Administrator Certification*
Become Industry-Ready in Just 30 Hours
Access to Alumni Network for mentorship
1:1 Mock Interviews
Lifetime Access to the Study Materials
Live Doubt Sessions
More Than Just Learning
Help you with resume building and career guidance.
Structured Curriculum curated by experienced trainers.
Work on Scenario-based industry problems.
Hands On Project
Project & Resource Management
Banking Application
Hotel Management
Your Roadmap to Accelerated Career Growth
Start your career as a ServiceNow Admin & open doors to become:
- ✓ ServiceNow Developer
- ✓ ServiceNow Business Analyst
- ✓ ServiceNow ITSM specialist
- ✓ ServiceNow ITOM / Discovery Specialist
- ✓ ServiceNow Security Operations (SecOps) Specialist
- ✓ ServiceNow Integrations Specialist
The Results
6 LPA
Average CTC54x
Return on investment90%
Students bag dream tech jobsServiceNow Admin Course Curriculum
Our ServiceNow Admin Training offers a hands-on learning experience, covering everything from the fundamentals to advanced features of the platform. Starting with an introduction to ServiceNow, the curriculum progresses to creating homepages, managing tables and forms, building workflows, and handling service catalogues. You’ll learn data import, user administration, email notifications, creating SLAs, scheduling jobs, and access control.
Explore the full details of our ServiceNow Admin certification training below:
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1. ServiceNow Overview and Introduction
- Introduction of ServiceNow
- What is ServiceNow?
- Why and who can use ServiceNow
- History of ServiceNow
- ServiceNow Versions
- ServiceNow Features
- Career Opportunities in ServiceNow
- Overview of ServiceNow Products
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2. Cloud Computing Basics
- Introduction to Cloud Computing
- What is Cloud Computing
- Private and Public Cloud
- What is the Difference Between SAAS and PAAS
- What are the Benefits of Cloud Computing?
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3. ServiceNow Instance & its User Interface
- What is Snow Instance and its types
- Creation of Instance
- What is User Interface (UI)?
- User Profile
- Basic Configuration
- Purpose of Impersonate User
- Use of Global Search
- Toggle Connect Sidebar
- Settings (Available Component)
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4. Lists View & Administration
- Filters and Search Conditions in Lists
- Types of Record Searches
- Condition Builder
- Breadcrumbs and Usage
- Context Menus
- Personalizing and Customizing Lists
- Filters Add to Favorite
- Configure List Layout
- List Controls
- List Calculations
- Purpose of Wild Card Entries
- Filters & Searches
- Update Multiple Records
- Wild Card Entries
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5. Form View & Administration
- Components of Form
- Form Personalization
- Form Customization
- Form Menu
- Form Layout
- Form Design
- Form Templates
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6. Understanding Scoped Application
- What is an Application?
- What is Application Scope?
- Global vs Scoped Applications
- How to create Application
- Why Scoped Apps are more secure
- Naming conventions for scopes
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7. Tables & Relationships Tables Creation
- Introduction to Table
- Out of the Box Tables
- Types of Tables in Servicenow
- Types of Fields
- Extended Table and Referenced Tables
- Schema Map
- Dictionary Entries
- Configure Label and Choices
- Reference Qualifiers
- Working with Choice List
- Data Dictionary Tables
- Use of Task Table
- Dictionary Override
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8. Plugins
- What is Plugin?
- Predefined Plugins Installed in servicenow
- Activate and Deactivating Plugins
- Upgrading Plugins
- Importance of Dependency Plugins
- Importance of Load Demo Data
- Who will Request Plugins?
- Repair and Upgrade Plugins
- How to Request Plugin in Real Time?
- HI Service Portal (Now Support)
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9. User Administration
- Introduction to User Administration
- Creating Users
- Working with Groups
- Working with Roles
- Creating Department and Company
- Creating Countries and Locations
- Assign roles to Users and Groups
- Delegate Users
- Current Logged in Users
- User Preferences
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10. Access Controls(ACL)
- Types of Permissions
- Levels of Access
- ACL Operation Types
- Security Modules
- ACL Rule Types
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11. Metrics
- Introduction to Metrics
- What is Metrics and Usage
- Creating New Metric Definition
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12. UI Policies & Data Policies
- Introduction to UI Policies & Data Policies
- Importance of Ul Policies
- Create new UI Policy
- Converting Data Policies to UI Policies
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13. Business Rules
- Introduction to Business Rule
- Types of Business Rules
- Business Rule Actions
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14. Events & Notifications
- Introduction to System notifications
- Purpose of Email Notifications
- Creating New Email Notification
- Email Notification Tabs
- Preview Notification
- Email Templates
- Notifications on Event is fired
- Notifications on Triggered
- Configure Email Notification
- Omit Watermarks in Email Notifications
- Send Email Notification to CC
- Email Subscription
- Inbound Actions
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15. Data Import
- Introduction to import Sets
- Data Import Process
- Preparing Data for Import
- Data Loading
- Creating Transform Map
- Fields Mapping
- Working with Coalesce
- Working with Multiple Coalesce
- Run Transform Map
- Importing Data Sources
- Schedule Import Sets
- Transformation Event Script Variable
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16. Assignment Rules
- Assignment Rules
- Assignment Lookup Rules
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17. Reports & Dashboards
- Introduction to Reports
- Types of Reports
- Create and administer Reports
- Schedule and Publish Reports
- Introduction to Dashboards
- Creating Dashboards
- Database Views
- Working With Gauges
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18. Service Catalog Management
- Creating Catalogs
- Types & Categories of Catalogs
- Variables & Variables Sets
- Creating Item & Adding to Service Portal
- Record Producers
- Record Producers vs Catalogs
- Order Guides
- Cascade Variables
- Rule Base in Order Guides
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19. Service Level Management
- Introduction to Service Level Management (SLM)
- Describing SLA
- Types of SLA’s
- Working with SLA, OLA and UC
- Understand Existing SLA Definition
- Creating New SLA Definition for Incident Table
- SLA Targets
- Schedule SLA Definitions
- Importance of Retroactive Start and Pause
- SLA Calculation
- Tracking of SLA Definition
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20. Process Engine
- Introduction to Workflows
- Acitvities in Workflow
- Workflow Properties & Administration
- Flow Designer Introduction
- Actions in Flow Designer
- Sub Flows
- Creating & Working on Flow Designer
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21. Ongoing Maintenance
- Introduction to Update Sets
- Importance of Update Sets
- Update Sets Tables
- What Update Sets Captured and Does Not Captured
- Default Update Sets
- Update Sets Administration
- Create New Local Update Sets
- Working with Retrieved Update Sets
- Preview and Commit Update Sets
- Migrating Update Sets
- Merge Update Sets
- Back oOut Changes from Target Instance
- Update Sets States
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22. Configure MID Server
- Introduction to MID Server
- Create MID Server User Record
- Download MID Server Windows 64 bit
- Install MID Server in Servicenow Instance
- Validating MID Server
- MID Server Capabilities
- MID Server Dash Board
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23. Cloning Instance
- Introduction Cloning
- Use of Cloning
- Cloning Instance
Upcoming ServiceNow Classes
Join us on our next transformational learning experience, where you’ll connect with like-minded individuals and unlock new career opportunities. Don’t miss out—secure your spot today and start your ServiceNow Training!
19 Nov 2025
ServiceNow Admin + Developer + ITSM Training
7:30 PM to 8:30 PM IST
60 Days (60 Hours)
19 Nov 2025
ServiceNow Admin
7:30 PM to 8:30 PM IST
30 Days (30 Hours)
Frequently Asked Questions
ServiceNow is a booming industry, and learning ServiceNow Admin opens the door to a rewarding career in this in-demand technology. As a ServiceNow System Administrator, you'll manage and optimize business processes, customize user dashboards and applications, and ensure organizations get the most out of their ServiceNow investment. This role is highly demanded and offers competitive salaries and growth opportunities.
Yes! Our ServiceNow Admin training is aligned with the official ServiceNow Admin certification objectives. The course covers all essential topics and includes practice exercises, mock exams, and guidance to ensure you're fully prepared to ace the certification exam.
Absolutely! Upon successfully completing the course, you will receive a certificate of completion from S2 Labs. This certificate validates your skills and knowledge, giving you an added advantage when applying for ServiceNow Admin roles.
No prior experience is required to enroll in our ServiceNow Admin Training. A basic understanding of business processes and familiarity with development processes is helpful, but our beginner-friendly curriculum is designed to guide you from the ground up. Whether you're starting fresh or transitioning into a ServiceNow career, we've got you covered!
Manan Sharma
Success Stories
At the heart of what we do is our passion for empowering our students to succeed in the ever-changing world of IT ecosystem. Don't just take our word for it, let us share a few stories of our successful alumni with you.
Riyanshi Mehta
ServiceNow DeveloperI Took a QA Role to Survive. I Chose Development to Grow.
Hi, I’m Riyanshi Mehta.I completed my B. Tech with solid coding knowledge and a clear mindset, I wanted to build things.... Read more
Rashid Khan
Salesforce DeveloperCOVID Shut My Institute, But Salesforce Opened My Career
Hi, I’m Rashid Khan!, After completing my BCA in 2011, I began my career with a private job where I worked for two years. But as an avid learner... Read more
Manendra Sai
Sr. Software DeveloperI Could Have Settled… But I Chose to Grow. Now I’m at 8 LPA.
Hi, I’m Manendra Back in 2019, I was just another average Mechanical Engineering graduate, working at a company and living the life I had planned. But when COVID-19 hit... Read more
Garv Agarwal
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Hi, I'm Garv Agarwal! I've always been a tech enthusiast at heart. Even in my childhood, I would tear apart computers and toys... Read more
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For 19 years, I built my career in Human Resources. Policies, performance reviews, operations, I had seen it all. But somewhere... Read more
Rohit Kruplani
Sr. Salesforce DeveloperLife didn’t go as planned. But maybe it went exactly the way it needed to.
Hi, I’m Rohit Kruplani, and let’s just say, my career journey hasn’t gone the way I originally planned. Back in 2020, I had j... Read more
Jithamanyu B R
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Hey, I’m Nikhil Jain — and not long ago, I was just another engineering grad, stuck in the classic post-college confusion... Read more
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I always knew I wanted to build things, not just maintain them. After graduating with a B.Tech degree, I kickstarted my career... Read more
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My journey into tech was anything but conventional. With a degree in petroleum engineering and barely any programming exposure... Read more
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Hi, I’m Rahul, and not long ago, I thought I had completely messed up my career. I graduated in 2019 with a B.Tech... Read more
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That's when a dear friend (of mine) introduced me to Salesforce, and I immediately felt drawn to it. I loved using technology to solve real... Read more
Ronak Kumawat
Salesforce EngineerHow Ronak Found His Real Passion Through S2 Labs
After completing my civil engineering degree, I founded my own firm, "Startup Builterior," focusing on on-site execution and construction... Read more
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IT ExecutiveGot My Passion and Purpose For Salesforce Through S2 Labs
Hey there, folks! My name is Shahrukh Khan, and I'm here to share my Salesforce journey with you. I completed my BTech in Computer Science... Read more
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After completing my MBA in management and working in the field for nine years, I knew it was time for a change. I had heard about Salesforce... Read more
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I have been working as a Software Tester for over nine years now, and during this time, I have gained expertise in handling teams and... Read more
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Before I heard about Salesforce, I was just a student trying to find my place amidst the world. But as soon as I discovered this... Read more
Pinal Prajapati
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As a mom who had taken a career break to raise her children, I knew that getting back into the job market would be challenging. But... Read more
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As I sit down to tell you my success story, I can't help but think of how far I've come. My name is Narayan, and I... Read more
Anuj Dhir
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When I was just starting out in the world of Salesforce, there was an immense sense of uncertainty in my mind. I knew that ... Read more
Srinivas
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Growing up, I have always been a curious child, playing around with things and having the urge to understand how they worked,... Read more
Saransh Kuthiala
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It was after my graduation that I found out about the Salesforce ecosystem and how rapidly it is evolving & growing. After... Read more
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Being a member of a family of lawyers, I have always been clear about my career choices. While I excelled in academics and high... Read more
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After graduating in October 2022, I wasn't able to find a job and was unemployed for a while. I knew that simply sitting... Read more
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When I graduated, like every other student, I was confused about choosing my career path. That’s when I heard about Salesforce and its... Read more
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