For Beginners
ServiceNow Training
Open doors to new career opportunities with our comprehensive ServiceNow Training! S2 Labs has curated this ServiceNow Course to transform you into a highly paid ServiceNow Developer. Industry-leading trainers deliver the course through in-depth lectures, real-world demonstrations, hands-on exercises, and dynamic discussions. You will gain a complete understanding of ServiceNow ITSM implementations, from architecture and planning to advanced integrations. The course will prepare you to handle on-the-job implementation tasks, ITIL/ ITSM processes, configuration of UI, and monitoring business services through Service Mapping. By the end of the course, you will be ready to attempt for ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) certifications. Enroll now to lead the future of IT service management and stand out in the competitive tech landscape!
100+ Ratings
Hours of Session
Learners
OUR STUDENTS WORKING AT
From startup ventures to Fortune 500 companies, our students have secured positions at numerous esteemed organizations. Here are a few where they are leading with an impact.
Average Salary
Source: Glassdoor
Exclusive Perks for Future-Ready ServiceNow Experts
Guaranteed ServiceNow Certification*
Become Industry-Ready in Just 50 Hours
Dedicated Mentor For One On One Doubt Session
1:1 Mock Interviews
Lifetime Access to the Study Materials
Hands On Projects For Each Module
Get Started as a ServiceNow Administrator
Learn how to manage and configure the ServiceNow platform.
Handle user roles & data security to keep operations running smoothly.
Ideal for aspiring administrators aiming to enhance platform efficiency.
Move to ServiceNow Development
Learn scripting, automation, and app development within ServiceNow.
Gain hands-on experience with workflows and integrations.
Innovate and deliver tailored solutions using advanced platform customization.
Discover More With ServiceNow ITSM
Specialize in ServiceNow IT Service Management (ITSM).
Learn incident, problem, and change management to streamline service delivery.
Create reports and dashboards for focused IT service excellence.
The Results
13.5 LPA
Average CTC35x
Return on investment90%
Students bag dream tech jobsServiceNow Course Curriculum
Our ServiceNow Training Program offers a hands-on learning experience, covering everything from the fundamentals to advanced features of the platform. Starting with an introduction to ServiceNow, the curriculum progresses to creating homepages, managing tables and forms, building workflows, and handling service catalogues. You’ll learn data import, user administration, email notifications, creating SLAs, scheduling jobs, and access control.
Explore the full details of our ServiceNow Training curriculum below:
ServiceNow Admin Curriculum
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1. ServiceNow Overview
- Introduction to ServiceNow
- Navigating the ServiceNow Platform
- Application Navigator, Modules & UI Features
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2. User and Role Administration
- User, Group & Role Management in ServiceNow Administration
- Creating and Managing Users
- Creating and Managing Groups
- Role Management and Best Practices
- Impersonation and Delegation
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3. Tables, Forms, and Fields
- Understanding Tables and Schema in ServiceNow
- How to Create and Extend Tables in ServiceNow
- ServiceNow Field Types and Dictionary Entries Explained
- Configuring Forms and Form Layouts
- Reference Qualifiers
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4. List Management
- Working with Lists – Sorting, Filtering, Grouping
- Personalizing List Layout
- Using Filters and Condition Builder
- List Editing and Inline Editing
- List Controls and List Calculations
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5. Data Management
- Import Sets Overview
- Data Sources
- Transform Maps
- Load Data into ServiceNow
- Scheduled Imports
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6. ServiceNow Process Automation
- Introduction to Workflows
- Flow Designer Overview
- Creating and Managing Flows
- Flow vs Workflow
- Approvals and Notifications in Flows
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7. Service Catalog and Request Management
- Introduction to Service Catalog
- Catalog Items and Record Producers
- Creating Variables and Variable Sets
- Order Guides and Workflows
- Request, Requested Item, and Tasks
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8. Notifications and Email
- Email Configuration and Properties
- Email Notifications
- Email Templates
- Inbound Email Actions
- Email Logs and Debugging
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9. Access Control and Security
- Access Control Rules (ACLs)
- Types of ACLs – Table, Field, and Record
- Debugging Security
- Elevated Roles and Security Best Practices
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10. Reporting and Performance Analytics
- Creating Reports in ServiceNow
- Report Types and Configuration
- Dashboards and Performance Analytics Widgets
- Scheduling Reports
- Sharing and Exporting Reports
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10. Reporting and Performance Analytics
- Creating Reports in ServiceNow
- Report Types and Configuration
- Dashboards and Performance Analytics Widgets
- Scheduling Reports
- Sharing and Exporting Reports
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11. Update Sets and Migration
- Introduction to Update Sets
- Creating and Managing Update Sets
- Best Practices for Update Set Migration
- Previewing and Committing Update Sets
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12. Introduction to Scripting (Basic)
- Client Scripts – Types and Use Cases
- Business Rules – Types and Use Cases
- UI Policies
- Data Policies
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13. Preparation for CSA Exam (Optional)
- ServiceNow CSA Exam Overview
- Tips and Resources for Exam
- Sample Questions
ServiceNow Developer Curriculum
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1. Application Development Fundamentals
- Introduction to Application Development in ServiceNow
- Understanding Scoped vs Global Applications
- Application Files and Application Configuration
- Application Access and Permissions
- Development Best Practices in Scoped Apps
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2. Server-side Scripting
- Introduction to Scripting in ServiceNow
- GlideRecord – Querying and Updating Data
- GlideSystem (gs) Methods and Logging
- GlideDateTime, GlideAggregate, and GlideUser APIs
- Script Includes – Reusable Server Logic
- Business Rules – Before, After, Async, and Display
- Data Policies
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3. Client-side Scripting
- Introduction to Client Scripts
- Types of Client Scripts – onLoad, onChange, onSubmit, onCellEdit
- g_form and g_user APIs
- UI Policies vs Client Scripts
- UI Policies vs Data Policies
- Best Practices in Client Scripting
- Creating and Configuring UI Actions
- Writing Server and Client Scripts for UI Actions
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4. GlideAjax and Scripted Communication
- Introduction to GlideAjax
- Passing Data Between Client and Server
- Using Script Includes with GlideAjax
- Handling Asynchronous Calls and Responses
- Debugging GlideAjax Issues
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5. Flow Designer and Automation
- Flow Designer Overview for Developers
- Creating Custom Flows and Subflows
- Script Steps and Custom Actions
- Flow Triggers, Inputs, and Outputs
- Flow Error Handling and Debugging
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6. Scripted REST APIs and Integrations
- Introduction to Integrations in ServiceNow
- Creating Scripted REST APIs
- Consuming External REST APIs using RESTMessageV2
- Authentication Methods – Basic Auth and OAuth
- Error Handling and Response Parsing
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7. Incident, Problem, and Change Management (ITSM)
- Incident Management Overview
- Problem Management Overview
- Change Management Overview
- Lifecycle and States of Tickets
- Task and Assignment Rules
Upcoming ServiceNow Classes
Join us on our next transformational learning experience where you’ll connect with like-minded individuals and unlock new career opportunities. Don’t miss out—secure your spot today and start your ServiceNow Training!
Coming Soon
ServiceNow Training
45 Days (90 Hours)
Frequently Asked Questions
ServiceNow is a booming industry, and learning ServiceNow opens the door to a rewarding career in this in-demand technology. As a ServiceNow Administrator, you'll manage and optimize IT operations, service tasks, and business processes to ensure organizations get the most out of their ServiceNow investment. This role is highly demanded and offers competitive salaries and growth opportunities.
Yes! Our ServiceNow training is aligned with the official ServiceNow certification objectives. The course covers all essential topics and includes practice exercises, mock exams, and guidance to ensure you're fully prepared to ace the certification exam.
Absolutely! Upon completing the course, you will receive a certificate of completion from S2 Labs. This certificate validates your skills and knowledge, giving you an added advantage when applying for ServiceNow Admin and Developer roles.
No prior experience is required to enroll in our ServiceNow Training. A basic understanding of business processes and familiarity with development processes is helpful, but our beginner-friendly curriculum is designed to guide you from the ground up. Whether you're starting fresh or transitioning into a ServiceNow career, we've got you covered!
Manan Sharma
Success Stories
At the heart of what we do is our passion for empowering our students to succeed in the ever-changing world of IT ecosystem. Don't just take our word for it, let us share a few stories of our successful alumni with you.
Rashid Khan
Salesforce DeveloperCOVID Shut My Institute, But Salesforce Opened My Career
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Sr. Salesforce DeveloperLife didn’t go as planned. But maybe it went exactly the way it needed to.
Hi, I’m Rohit Kruplani, and let’s just say, my career journey hasn’t gone the way I originally planned. Back in 2020, I had j... Read more
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That's when a dear friend (of mine) introduced me to Salesforce, and I immediately felt drawn to it. I loved using technology to solve real-world... Read more
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After completing my civil engineering degree, I founded my own firm, "Startup Builterior," focusing on on-site execution and construction projects. However, I still felt a missing... Read more
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Hey there, folks! My name is Shahrukh Khan, and I'm here to share my Salesforce journey with you. I completed my BTech in Computer Science... Read more
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After completing my MBA in management and working in the field for nine years, I knew it was time for a change. I had heard about Salesforce... Read more
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Before I heard about Salesforce, I was just a student trying to find my place amidst the world. But as soon as I discovered this... Read more
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