Top 20 Salesforce Quality Assurance Interview Questions & Answers

Have you ever given an interview? You must know that feeling when the interviewer asks you multiple questions, and then a particular stage comes when you feel stuck. It is common in the IT sector for individuals to experience this situation several times. We care for our Salesforce enthusiasts, so we have prepared the Salesforce QA interview questions so you can grab the top-notch job opportunities in this sector without any hassles.

In this blog, we have divided these questions level-wise for working professionals. So, let’s start with the QA beginners first.

Salesforce QA Interview Questions for Freshers

As a fresher, when attempting an interview for the first time, you must show confidence to the hiring authorities. Interviewers know that you are a fresh face in the industry, so there is a high probability that they can ask questions about the basics of Salesforce and Testing. 

1. What is Salesforce Testing?

It is a testing type that focuses explicitly on the Salesforce platform. Salesforce Testing verifies the app’s integrity and finds bugs or issues that might occur during customisations, configurations, and updates. Additionally, it is an end-to-end testing of Salesforce that ensures that applications work as intended.

2. Explain the Salesforce Testing Cycle.

Several steps make a perfect cycle. Similarly, we use five significant steps in the Salesforce Testing Cycle to execute the testing process.

• Requirement Analysis: This helps identify the business requirements for those applications under development.

• Test Planning: It defines the test objectives, plan, and strategy.

• Test Environment Setup: It gains access to the Salesforce sandbox and configures the test data.

• Test Case Creation: It creates Salesforce test cases that include the user scenarios.

• Test Execution: It supports identifying bugs and running the test cases.

• Test Closure: It establishes the test report using the test result status and helps with bug fixing.

3. What is Salesforce Functional Testing?

Salesforce Functional Testing validates the functionality of a Salesforce application to ensure that applications work expectedly and align with the modern business requirements specified in the user stories or documents. There are multiple categories of this testing type.

The first is unit testing, which helps check the individual code units to ensure they work as intended. When unit testing is done, testers or developers perform the integration testing. Once modules are combined in a single application, it will be tested to verify its integrity. 

Also, there are some other testing types under Salesforce functional testing, like System Testing and UAT. System Testing helps when the applications get evaluated end-to-end after the completion to ensure they work as expected. Meanwhile, UAT is performed by the clients or end-users before the launch of an application. 

4. What is Salesforce Non-functional Testing?

It evaluates the application’s security, usability, performance and reliability. Salesforce Non-functional testing also has classified categories like Security, Usability, Performance and Compatibility testing. Security Testing identifies and checks vulnerabilities in applications’ security. 

Also, it ensures the data protection against the potential risks. Usability testing verifies the application’s ease of use from the customer’s or end users’ perspective. Performance Testing helps to observe how well the applications perform under a particular workload. On the other hand, compatibility testing helps to check the compatibility of an application with several computing environments. 

5. What is Salesforce Manual Testing?

It involves simulating the actual customer or end-user actions to evaluate the Salesforce application for errors. Salesforce Manual testing aims to document and discover any bugs that may arise. In this type of testing, the testers test the application manually without using the automation tools.

Salesforce QA Interview Questions for Intermediate

Once you gain experience in this field, interviewers expect more from you, and the questions become more advanced, which we will discuss in this section.

6. What is Salesforce Automation Testing?

Salesforce Automation testing is crucial because, in this testing, we use some of the best automation tools like Selenium and Cypress to test the Salesforce applications and check whether it is functioning correctly or not.

There are multiple benefits of using Salesforce Automation testing in an organisation, like cost and time-saving techniques, efficient and quick testing, and reusable test cases for upcoming projects.

7. As a Tester, When Will You Recommend Automation Testing over Manual Testing?

We recommend automation testing over manual testing to eliminate the time-consuming process and repetitive tasks. UI, regression, compatibility, performance, integration, and Salesforce functional testing are quick options to provide accurate results for a business.

On the other hand, UAT, exploratory, and usability testing are best when testers do it manually. However, combining automated and manual testing is the best way to test applications.

8. What are the Best Practices for Salesforce Manual Testing?

Several practices are used in the Salesforce manual testing to drive the best results in an organisation.

• Manual testing should be conducted in an environment that equivalently mimics the production environment. 
• Maintain proper documentation of test results, test cases and any bugs found during the testing phase.
• Retest the applications to verify it is free of errors.
• Performing both negative and positive testing to ensure applications perform expectedly in scenarios.
• Improve the testing process based on the upgrades, customisations and updates.
• Manage and create the test data that represent the real-world scenario accurately. 

9. What are the Best Practices for Salesforce Automation Testing?

We can use practices like reporting the feedback to the development teams during test execution. Also, it is best to use the best version control systems like Git to track and manage the changes in the test scripts to ensure all changes are documented and tracked. 

10. What is Salesforce Performance Testing?

Salesforce Performance testing helps to evaluate the application’s reliability, performance, and security. It involves judging the performance of a Salesforce application under several conditions, such as concurrent transactions, heavy user load, etc.

Testers can use some of the best quality assurance tools like JMeter to automate the testing and analyse the application’s performance. This testing type ensures the application can handle heavy user loads, respond to client interactions within an acceptable time frame, and remain stable under stress conditions.

Salesforce QA Interview Questions for Experienced

As a Salesforce QA expert, interviewers can ask you scenario-based and technical questions. 

11. Explain Any Integration You Tested on Top of the Salesforce Application. 

We tested the integration between the Salesforce platform and a payment gateway. As QA experts, we had to enable the seamless processing of payments within Salesforce.

We had several responsibilities, like ensuring the secure transmission of the payment information, verifying data synchronisation, and testing the transaction workflows.

With the help of rigorous functional, security and regression testing, our team ensured a seamless user experience. Also, by validating the integrations’ reliability and accuracy, we streamlined the payment processing for the sales team. This process enhanced the user experience and improved the overall organisational efficiency.

12. What is Test-Driven Development?

TDD ( Test Driven Development) is the software development approach in which the test cases are created based on application requirements before the development phase. It is also related to the test-first programming concept.

13. Explain the Test-Driven Development Cycle.

TDD Cycle is divided into multiple phases, and we have to follow each step to ensure the smooth running of this cycle.

Step 1: We need to write the test based on understanding business requirements.

Step 2: We start the testing process, but initially, there is no application to test yet, so that the result will show failure. Therefore, we move to the next step.

Step 3: We ask the developers to build the application according to the user’s needs and modern business requirements.

Step 4: Run the test on the developed application. 

Step 5: We make code changes based on the test results. This step will help to make sure that the application aligns with the business objective, and it also improves the code efficiency.

Lastly, we repeat this cycle continuously for better results.

14. List the Salesforce Automation Tools.

Some of the best Salesforce Automation tools are Selenium, Provar, TestSigma, Copado, Katalon, AccelQ and Leapwork.

15. What are Objects in Salesforce?

We use two types of objects in the Salesforce ecosystem. The first one is standard objects, predefined objects provided by Salesforce. It includes accounts, contacts, campaigns, opportunities, leads, reports, contracts, dashboards, products, etc.

Secondly, we use custom objects that the developers build to align with the business processes. Custom objects store essential information and also provide the data sharing structure. It includes custom fields, page layouts, user interface tabs, relationships with other objects and more.

16. What are the Standard Objects?

These are Salesforce’s established objects. Accounts, contacts, campaigns, opportunities, leads, reports, contracts, dashboards, and products are typical objects this category offers.

17. What are Reports in Salesforce?

Reports are the tools that allow the customers to summarise, organise and visualise the data from the Salesforce Database. It enables us to monitor progress towards the business goals, manage expenditures, and enhance revenue. Mainly, we use Summary, Tabular, Joined and Matrix Reports In Salesforce.

18. What is Salesforce Sales Cloud?

It is a sales automation software integrated into Salesforce to support marketing, customer service, and sales. Salesforce Sales Cloud is a customisable software that consolidates the user’s data into a unified platform comprising business analytics and lead generation.

Also, it offers access to multiple Salesforce applications. Its key functionalities are opportunity management, lead management, forecast and pipeline management, and account management.

19. What is Salesforce Service Cloud?

Salesforce Service Cloud is the CRM platform created for customer support and service. It was developed to accelerate case resolution for supporting agents and automate case routing. The Salesforce sales cloud is used for an organisation’s sales activities.

20. What is Salesforce Community Cloud?

Salesforce Community Cloud was renamed as Experience Cloud. The platform facilitates communication and connection among partners, employees and users.

Also, it enables organisations to create branded communities where members can share information, engage with each other and collaborate. These communities can also be customised to meet specific requirements and are accessible through mobile or web browsers.

Salesforce QA Interview Tips

Preparing for a Salesforce QA (Quality Assurance) interview requires technical knowledge, an understanding of the Salesforce system, and QA concepts and procedures expertise. Here are some tips to help you clear your Salesforce QA interview:

• Understand the Salesforce Ecosystem.
• Clear the basics about Quality Assurance principles.
• Gain technical skills.
• Practise common interview questions and attempt mock interviews.
• Try to get Hands-On experience.
• Keep knowledge about the latest trends and updates in the Salesforce and QA industry.
• Ask Questions in between.
• Review your resume.
• Remember to prepare for the behavioural questions.
• Stay Calm and Confident.

By following these tips, you’ll be better able to demonstrate your qualifications, showcase your talents, and impress your future employers. Good luck!

Final Word

These are some helpful Salesforce QA interview questions you can learn before stepping foot in an interview. If you are passionate about landing the best job in the Salesforce or quality assurance field, it is also essential to have in-depth knowledge. There are several ways to enhance your skills, but getting professional lessons is the best option.

You can also get the Salesforce QA training from S2 Labs, a renowned learning platform. If you need to ask any questions, feel free to contact us, and we will connect you with our proficient experts.